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Demand for acne products continues to soar, but with more shopping options, consumers are no longer over-the-moon with over-the-counter formulations.
February 23, 2023
By: TOM BRANNA
Editor
The pandemic is over, and consumers’ love affair with their favorite pharmacists may be cooling. When covid-19 was closing offices and schools, local grocery and pharmacies remained open. Consumers rewarded those herculean efforts and over-the-counter (OTC) sales spiked in and food, drug and mass merchandisers. Now, however, the world is returning to normal and people are reverting to their pre-pandemic routines. For example, office occupancy reached 50.4% last month—a post-pandemic record, according to Kastle Systems. More companies are demanding employees to return to work. Clearly, like the proverbial glass, offices are half full—which means there’s reason for optimism among landlords. OTC sales in food, drug and mass have softened (see chart here). The one bright spot? Acne treatments. According Information Resources, Inc., sales of acne treatments in food, drug and mass merchandisers jumped nearly 18% in the past year. But sales of other OTC products have cooled. But no matter what the category, sales of private label products have outpaced national brands in many categories. Consumer concerns about inflation and a potential recession have them reaching for the aspirin and antiacids. Dermatologist Aanand Geria has offices in Clifton and Verona, NJ. The most common skin issues he treats in his practice are psoriasis, eczema, acne, skin cancer and wrinkles. “(Concerns about) Wrinkles have dramatically increased due to the ‘Zoom effect,’” explained Geria. For follow-up skin care routines, he recommends patients seek out formulas that contain the following ingredients: Retinol, vitamin C, glycolic acid, hyaluronic acid, niacinamide, and zinc and titanium dioxide (in mineral sunscreens) Geria had suggestions for OTC product manufacturers to improve customer outcomes. He urged manufacturers to invest in high quality standardized before and after photos, and consider studies proving product efficacy. Product portfolios have room for improvement, too. “Simplify your product menu. Too many products can confuse and overwhelm patients,” explained Geria. “Labels should include realistic expectations on when patients can expect results.” For more insights from Geria, listen to the Happi podcast.
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